Systems4PT Live Technical Support Available 24/7/365
Originally Published: 2019
Updated: September, 2024
How long does it take you to get ahold of your EMR support staff?
Think about the last time you needed to contact your EMR or Billing software provider. Could you simply pick up the phone, call, and get fast, reliable help? Could you send an email at your convenience, knowing your concern would be promptly addressed?
And what about the last time your EMR experienced an interruption in service? Were you even able to reach your provider for information, maybe a potential resolution? Or was your only access to support interrupted, too?
Don’t settle for sub-par support
At Systems4PT, we understand that providing exceptional care to a diverse community is the key to your clinic’s success. This often means offering flexible and expanded treatment hours to make physical therapy more accessible to your patients. That is why our customer and technical support are available live, 24/7, 365 days a year—including evenings, weekends, and holidays—so you can rely on us no matter when you need assistance. Whether it’s troubleshooting an issue, seeking guidance, or addressing a service interruption, our experts are just a call or email away.
No lengthy forms, no hassle trying to access a system that’s already down—just fast, reliable help when you need it most, empowering your clinic to provide the highest quality of care.
“Venture Capital banks own the other leading EMRs. They’ve cut support, asking for emails instead of phone calls. We’re proud to say that Systems4PT is the gold standard for service in outpatient rehab. We answer customer calls in an average of three rings, and we’re pleased to be able to offer our live customer support 24/7/365.”
Joe Montgomery – Systems4PT CEO & Founder
24/7/365 Availability
At Systems4PT, we understand that problems don’t adhere to a 9-5 schedule. That’s why our tech support is available 24/7/365. Whether it’s a technical glitch in the middle of the night or an urgent query on a weekend, our team is always ready to assist.
Accessible and Responsive Support
Unlike other EMR systems, you don’t have to be “logged into” the software to contact us. Our support is easily accessible via phone or email, ensuring you can reach out whenever you need help. When you call, a live representative based in the USA will answer your call, ready to provide the personalized assistance you need.
Intensively Trained Staff
Our support staff undergoes intensive training on our software and common physical therapy practices. This ensures they are well-equipped to resolve any issues quickly and efficiently. They understand the intricacies of both the software and the specific needs of a physical therapy clinic, providing you with expert assistance.
Proactive Communication
Our support team doesn’t just wait for you to call with issues; we proactively communicate when issues are being experienced, how they are being resolved, and when they are resolved. Transparency is key, and we ensure you’re always in the loop.
Experience the difference with Systems4PT’s support team. Give us a call and talk to someone today or email us—we will respond to your message with a personal communication that addresses YOUR inquiries and concerns. Let us help you keep your clinic running smoothly and efficiently.
Get a hold of us three ways!
- Call us during your lunch break today at (814) 624 0084
- Email a question to support@mysystems4pt.com
- Fill out the form below and we will be in touch!