{"id":5441,"date":"2017-08-01T09:34:53","date_gmt":"2017-08-01T13:34:53","guid":{"rendered":"https:\/\/systems4pt.com\/staging\/?p=5441"},"modified":"2017-08-01T09:34:53","modified_gmt":"2017-08-01T13:34:53","slug":"change-that-increased-collections-19","status":"publish","type":"post","link":"https:\/\/systems4pt.com\/staging\/change-that-increased-collections-19\/","title":{"rendered":"The Change That Increased Collections 19%"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1170px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:30px;--awb-spacing-left-large:0px;--awb-width-medium:100%;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h2><span style=\"color: #000000;\"><strong>The Change\u00a0That Increased Collections 19%<\/strong><\/span><\/h2>\n<p><span style=\"color: #000000;\">It\u2019s common for the front desk staff of small outpatient practices to also be expected to manage billing and collections. On the surface, it seems to make economic sense.<\/span><\/p>\n<p><span style=\"color: #000000;\">During 2015 and 2016, a record number of practices that used Systems 4PT for EMR (but whose front desk employees managed all billing and collection activity) asked Systems 4PT to begin managing their billing and collections for them. These practices represent tens of millions of dollars of revenue.<\/span><\/p>\n<p><span style=\"color: #000000;\">To determine how front desk managed collections compared to Systems 4PT managed collections, we compared valid statistical samples of our users who manage their own billing and collections against our users who allow us to manage their billing and collections activity. What happened when these practices outsourced their billing and collections activity to Systems 4PT?<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>After 3 Months, Collections Were 26% Higher<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">With Systems 4PT now managing billing and collections for these practices, their collections per claim for the first 3 months averaged <strong>26% higher<\/strong> versus what was collected by the front desk operator during the prior 12 months.<\/span><\/p>\n<p><span style=\"color: #000000;\">Impressive. \u00a0But was this increase in collections simply \u201ccatch up\u201d of old AR? What was the long-term trend?<\/span><\/p>\n<p><span style=\"color: #000000;\">As of July 2017, Systems 4PT had been managing the billing and collections for this same group of practices for an average of 12 months, with over 7.5 million\u00a0dollars collected.\u00a0<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>After 9 Months, Collections Were 19% Higher <\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">This increase does not mean that front desk operators aren\u2019t working hard to collect receivables. Instead, it is proof that they are already busy with their full-time jobs of onboarding new patients, verifying benefits, scheduling, providing customer service, coordinating the day-to-day activity of the practice and the therapists, and collecting patient payments.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>Collecting money from payers requires detailed analysis, long telephone hold times, and \u201ctaking-it-to-the-mat\u201d arguments with those payers. There is no time for this in the average practice, and patient service suffers when the front desk staff is tied to the phone.<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">Specifically, when Systems 4PT manages practice billing and collections, many more collection calls are made (we graph the rate of collection calls made on behalf of our customers). Our findings are relevant for every small practice.<\/span><\/p>\n<p><strong><span style=\"color: #000000;\">For EVERY practice in our analysis, Systems 4PT increased collections by more than what we charged (and for less than the cost of hiring a biller) <\/span><\/strong><\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>Get Paid What You Deserve. Schedule A Free 15-Minute Collections Demo<\/strong><\/span><\/h3>\n<h3 style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>Treat More, Type Less\u2122<\/strong><\/span><\/h3>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":4959,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[56],"tags":[],"class_list":["post-5441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Change That Increased Collections 19% - Systems4PT<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Change That Increased Collections 19%\" \/>\n<meta property=\"og:url\" content=\"https:\/\/systems4pt.com\/staging\/change-that-increased-collections-19\/\" \/>\n<meta property=\"og:site_name\" content=\"Systems4PT\" \/>\n<meta property=\"article:published_time\" content=\"2017-08-01T13:34:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/systems4pt.com\/staging\/wp-content\/uploads\/2017\/04\/FrontDeskBlog.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Systems4PT\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Systems4PT\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/systems4pt.com\/staging\/change-that-increased-collections-19\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/systems4pt.com\/staging\/change-that-increased-collections-19\/\"},\"author\":{\"name\":\"Systems4PT\",\"@id\":\"https:\/\/systems4pt.com\/staging\/#\/schema\/person\/cbd6a79a0c6efcdf4bf949f37beca785\"},\"headline\":\"The Change That Increased Collections 19%\",\"datePublished\":\"2017-08-01T13:34:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/systems4pt.com\/staging\/change-that-increased-collections-19\/\"},\"wordCount\":529,\"publisher\":{\"@id\":\"https:\/\/systems4pt.com\/staging\/#organization\"},\"image\":{\"@id\":\"https:\/\/systems4pt.com\/staging\/change-that-increased-collections-19\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/systems4pt.com\/staging\/wp-content\/uploads\/2017\/04\/FrontDeskBlog.jpeg\",\"articleSection\":[\"General\"],\"inLanguage\":\"en\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/systems4pt.com\/staging\/change-that-increased-collections-19\/\",\"url\":\"https:\/\/systems4pt.com\/staging\/change-that-increased-collections-19\/\",\"name\":\"The Change That Increased Collections 19% - 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